Written question asked by Joan Humble (Labour) on Friday, 3 December 1999, in the House of Commons. It was due for an answer on Monday, 6 December 1999. It was answered by Ian McCartney (Labour) on Monday, 6 December 1999 on behalf of the Cabinet Office.

Cabinet Office

Question: Statement on what progress has been made on the corporate I T strategy framework documents promised in the Modernising Government Action Plan. - Includes annoucement of publication of framework document on Call Centres, copy in Library (as DEP 99/1980). (Information in Library DEP 00/126, DEP 00/112, and DEP 00/113).

Answer: Mrs. Humble: To ask the Minister for the Cabinet Office what progress has been made on the corporate IT strategy framework documents promised in the Modernising Government Action Plan. [101687] Mr. Ian McCartney: In the Modernising Government Action Plan we are committed to publishing a corporate IT strategy for government in March 2000. I am now able to announce that I have published, as part of that strategy, a framework document on Call Centres. This document provides the public sector with guidelines on the issues they need to consider when using call centres, such as standards and accessibility. Over the next month I will be publishing further framework documents covering websites, smart cards, authentication and digital TV. I have arranged for copies of these frameworks to be placed in the Libraries of the House.

Secondary information

Type: Written question
Reference: 340 c394-5W;340 c393W; 101687
Session: 1999-00
Subjects: ICT Standards Telephone services Electronic government Modernising government programme