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Dept for Work and Pensions

Answer

Mr. Clappison: To ask the Secretary of State for Work and Pensions what training programmes have been initiated in order to ensure that all staff in the new Jobcentre Plus offices are able to provide claimants with the best service possible. [11264] Mr. Nicholas Brown: Each individual member of staff within the Jobcentre Plus pathfinders has their training needs identified in conjunction with their line manager. This information then forms a personal training plan for that individual. The training is planned so that when they are required to start their job, they have completed and consolidated all their necessary training. The training programmes fit into three different areas: IT and telephony, procedural, and the "New Beginnings" programme. The latter introduces the individual to the new Jobcentre Plus new culture and expectations. The procedural training is job specific and ensures that individuals know how to do their job. The IT and telephony training shows staff how to use the new IT and telephony systems. The three types of training, delivered to the right people at the right time, has and will ensure that individuals have the skills, knowledge and confidence to deliver the best service possible to the public within Jobcentre Plus.

Secondary information

Type

Written question

Reference

11264; 374 c374W

Session

2001-02

Subjects

Employment Jobcentre Plus Staff Offices Social security benefits Training

Link

View this Written question on www.publications.parliament.uk