Written question asked by Geraldine Smith (Labour) on Tuesday, 8 May 2001, in the House of Commons. It was due for an answer on Wednesday, 9 May 2001. It was answered by Lord Spellar (Labour) on Wednesday, 9 May 2001 on behalf of the Ministry of Defence.

Ministry of Defence

Question: Statement on what key targets have been set for the British Forces Post Office Agency for financial year 2001-02. - Inc figures.

Answer: Miss Geraldine Smith: To ask the Secretary of State for Defence what key targets have been set for the British Forces Post Office Agency for financial year 2001-02. [160863] Mr. Spellar: The Chief Executive of the British Forces Post Office Agency has set the following Key Targets for 2001-02. Key Target 1a To meet the customers' requirements as negotiated and agreed in Customer Supplier Agreements. Key Target 1b To achieve an increased level of customer satisfaction. Key Target 2 To achieve an overall 3 per cent. increase in efficiency. Key Target 3 To reduce the level of customer compensation attributable to BFPO by 3 per cent.

Secondary information