Written question asked by Lord Allan of Hallam (Liberal Democrat) on Thursday, 11 January 2001, in the House of Commons. It was due for an answer on Thursday, 25 January 2001. It was answered by Baroness Primarolo (Labour) on Thursday, 25 January 2001 on behalf of the Treasury.

Treasury

Question: To ask Mr Chancellor of the Exchequer, What procedures are used by his Department to follow up decisions by the Parliamentary Ombudsman on malpractice by the Inland Revenue.

Answer: Mr. Allan: To ask the Chancellor of the Exchequer what procedures are used by his Department to follow up decisions by the Parliamentary Ombudsman on malpractice by the Inland Revenue. [145797] Dawn Primarolo: The Inland Revenue always tries to make positive use of the Parliamentary Ombudsman's findings. Where a taxpayer has suffered injustice, the Inland Revenue will put matters right and, where appropriate, pay compensation. Where the Ombudsman's findings point to a more general problem, or a defect in the Department's systems and processes, his comments and recommendations are made available to officials responsible for that particular area of work, so that any lessons learnt from the case can be used when planning and reviewing the Department's business.

Secondary information

Type: Written question
Reference: 145797; 361 c706W;361 c708W
Session: 2000-01
Subjects: Compensation Inland Revenue Government departments Maladministration Misconduct Ombudsman Parliamentary Commissioner for Administration
Link: View this Written question on www.publications.parliament.uk