Written question asked by Patsy Calton (Liberal Democrat) on Wednesday, 30 October 2002, in the House of Commons. It was due for an answer on Tuesday, 5 November 2002. It was answered by Malcolm Wicks (Labour) on Tuesday, 5 November 2002 on behalf of the Department for Work and Pensions.

Dept for Work and Pensions

Question: To ask the Secretary of State for Work and Pensions, what measures are being taken to require Social Fund staff to ensure that applicants are properly advised on the type of payment most helpful to them; if he will implement the recommendation of the Social Fund Commissioner for his Department to put in place a system to manage the quality of advice given to people and the appropriateness of application forms issued by office staff; if he will review the guidance and training for social fund staff administering funeral payments; if he will ensure that those in contact with the recently bereaved are able to give those people accurate information about the Social Fund funeral payments.

Secondary information

Type: Written question
Reference: 392 c189-90W;392 c201-2W; 79177;79209;79210;79212
Session: 2001-02
Subjects: Applications Advisory services Grants Funerals Staff Social Fund Funeral payments
Link: View this Written question on www.publications.parliament.uk