Written question asked by John Barrett (Liberal Democrat) on Tuesday, 15 October 2002, in the House of Commons. It was due for an answer on Tuesday, 22 October 2002. It was answered by Mike O'Brien (Labour) on Tuesday, 22 October 2002 on behalf of the Foreign and Commonwealth Office.

Foreign and Commonwealth Office

Question: To ask the Secretary of State for Foreign and Commonwealth Affairs, what checks are made on the response times of the Consultate-General in Istanbul to queries left through the visa enquiry line.

Answer: John Barrett: To ask the Secretary of State for Foreign and Commonwealth Affairs what checks are made on the response times of the Consultate-General in Istanbul to queries left through the visa inquiry line. [75048] Mike O'Brien: The Visa Section managers monitor this regularly to ensure that all telephone calls are answered quickly and helpfully. In accordance with UKvisas best practice guidelines, and with the published Service Standards for Central Government and its agencies.

Secondary information