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Dept of Health

Answer

Chris Grayling: To ask the Secretary of State for Health if he will list the locations of NHS Direct sites. [127641] Ms Rosie Winterton: The location and geographical coverage of the 22 NHS Direct sites are laid out in the table. _________________________________________________________________________________________________. NHS Direct site Organisational model Geographical coverage Anglia Planet--Camdoc (Cambridgeshire). Cambridgeshire, Norfolk and Suffolk Satellites (2)--Sdoc (Suffolk) and Medicom (Norfolk) Avon, Gloucester and Wiltshire Single call centre--Bristol Avon, Gloucester and Wiltshire Bedfordshire and Hertfordshire Single call centre--Bedfordshire Bedfordshire and Hertfordshire Birmingham, Black Country and Solihull Hub--Dudley. Spokes (1 daytime, 2 out of West Midlands hours)--(virtual call centres) 9am-5pm-- Neptune Health Park, Tipton; out of hours-- Walsall, and Selly Oak Birmingham East Midlands Single call centre--Nottingham Leicestershire, Lincolnshire, Derbyshire and Nottinghamshire Essex Single call centre--Essex Essex, London borough of Barking and Havering Greater Manchester, Cheshire and Wirral Planet--Bolton (Ladybridge Hall). Cheshire Satellite-- Manchester Royal Infirmary, Landsmark House--Bolton, Cheshire, Chester and Nantwich Hampshire and Isle of Wight Single call centre--Hampshire Hampshire and Isle of Wight Kent, Surrey and Sussex Hub--Surrey. Spoke--Chatham Surrey, Kent and Sussex Midlandshires Single call centre--Stafford Staffordshire, Shropshire, Herefordshire, Warwickshire and Worcester North and Central London Single call centre--St Charles' Hospital, Barnet, Barking and Havering, Enfield and London Haringey, Kensington, Chelsea and Westminster North East Single call centre--Newcastle Northumberland, Tyne and Wear North East London Single call centre--Ilford East London and City, Redbridge and Waltham Forest North West Coast Hub--Preston (call handling, health Lancashire, Merseyside and Cumbria information and nursing). Spokes (8)--Mersey (Old Swan, Southport and St. Helen's); Lancashire (Chorley, Blackburn and Blackpool); and Cumbria (Carlisle and Kendal) South East London Single call centre--Dulwich Lambeth, Southwark and Lewisham South West London Single call centre--Croydon Croydon, Kingston and Richmond, Merton, Sutton and Wandsworth South Yorkshire and Humber Call centre--Sheffield. Call South Yorkshire, North Lincolnshire, North centre--Doncaster East Lincolnshire Tees, East and North Yorkshire Hub--East Yorkshire (York). Spokes (3)-- East Riding, Cleveland and North Yorkshire Middlesbrough, Hull and York Thames Valley and Northamptonshire Hub--Thames Valley and Northamptonshire. Northamptonshire, Buckinghamshire, No spoke as yet Oxfordshire and Berkshire West Country Hub--Exeter. Spokes (4)--Truro, Plymouth, Cornwall, Devon, Dorset and Somerset Taunton (Somerset), St Leonard's (Dorset) West London Single call centre--Middlesex Hillingdon, Brent and Harrow, Ealing, Hammersmith and Hounslow West Yorkshire Single call centre--Wakefield Calderdale and Kirklees, Leeds Bradford, Wakefield and North Yorkshire _________________________________________________________________________________________________. Notes: 1. Hub and Spoke--A spoke is a small call centre environment (approximately up to 10 seats) which relies on technology sited at a remotely connected site. The management team and technology is located at the main "Hub" site. 2. Planet and Satellites--A satellite is a small call centre environment (approximately up to 10 seats) which relies on technology sited at a remotely connected site. The management team and technology is located at the main "Planet" site. 3. Call Centre--A call centre is a structured environment specifically set up to manage incoming/outgoing calls from a single location.

Secondary information

Type

Written question

Reference

127641; 410 c1326-8W

Session

2002-03

Subjects

Location NHS Direct

Link

View this Written question on www.publications.parliament.uk