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Treasury

Answer

Mr. Howard: To ask the Chancellor of the Exchequer how many calls have been fielded by the working tax credit and child tax credit helpline in each month since April 2002. [111381] Mr. Webb: To ask the Chancellor of the Exchequer pursuant to his answers of 10 February 2003, Official Report, column 616W, on the tax credit helpline, if he will estimate the number of (a) calls received and (b) calls handled by the helpline in (i) February, (ii) March and (iii) April. [112724] Mr. Lidington: To ask the Chancellor of the Exchequer how many calls to the Inland Revenue's children's tax credit helpline have been abandoned (a) in total and (b) in each week since 1 April 2003. [118036] Mrs. Calton: To ask the Chancellor of the Exchequer what the average number of calls to the public helpline from those applying for or querying tax credits was each week in the past two months. [119513] Dawn Primarolo: [holding answer 12 may 2003]: The following table shows the number of calls to the child and working tax credits helpline for Great Britain that were (i) received, (ii) handled and (iii) abandoned in each month since January 2003. These figures are based on a common set of definitions and are the final figures for these. Calls to the GB child and working tax credit helpline received, handled and abandoned, January to May 2003 _________________________________________________________________________________________________. (i) Received 1 (ii) Handled 2 (iii) Abandoned 3 January 2003 851,851 771,464 80,387 February 2003 1,168,131 956,817 211,314 March 2003 2,486,846 1,701,266 785,580 April 2003 2,509,486 1,767,710 741,776 May 2003 1,999,973 1,679,627 320,346 _________________________________________________________________________________________________. 1 Where the caller selected an option from the call steering menu and was put in a queue to speak to an adviser. 2 Where the caller spoke to an adviser. 3 That is, received but not handled.

Secondary information

Type

Written question

Reference

119513; 408 c584-5W;408 c582-3W

Session

2002-03

Subjects

Welfare tax credits Telephone services

Contains statistics

Yes

Link

View this Written question on www.publications.parliament.uk