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Home Office

Answer

Mr. Weir: To ask the Secretary of State for the Home Department (1) how many complaints have been received of passports being delivered to the wrong address when despatched from passport offices within the last 12 months; [201187] (2) how many passports have been reported as missing within the last 12 months after being despatched from passport offices. [201188] Mr. Browne :[holding answer 1 December 2004]: Since 9 February 2004, when secure delivery was introduced, the UK Passport Service (UKPS) have received 538 complaints about passports being delivered to an incorrect address. These have been, or are being, investigated by UKPS or SMS who are the secure delivery provider. The number of passports delivered to the wrong address is 0.01 per cent. of the total number of passports delivered by SMS. Over the same period 675 UK passports have been reported as missing after being despatched from UKPS premises. Of these 210 have been confirmed as lost or stolen, 87 have been recovered and the remaining 478 are under investigation. In comparison in the final year of the Royal Mail contract 3,593 passports were reported lost or stolen.

Secondary information

Type

Written question

Reference

428 c745W; 201187;201188

Session

2004-05

Subjects

Complaints Maladministration Lost property Passports Postal services Theft

Contains statistics

Yes

Link

View this Written question on www.publications.parliament.uk