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Dept for Work and Pensions;Child Support Agency

Answer

Mr. Goodman: To ask the Secretary of State for Work and Pensions how many complaints the Child Support Agency has received from members of the public in relation to the computer systems used by the agency since their introduction. [195812] Mr. Pond: The administration of the Child Support Agency is a matter for the Chief Executive, Mr. Doug Smith. He will write to the hon. Member with the information requested. Letter from Mike Isaac to Mr. Paul Goodman, dated 18 November 2004: In reply to your recent Parliamentary Question about the Child Support Agency the Secretary of State promised a substantive reply from the Chief Executive. As he is currently on leave I am replying on his behalf. You asked the Secretary of State for Work and Pensions, how many complaints the Child Support Agency has received from members of the public in relation to the computer systems currently used by the agency since their introduction. Statistical data on complaints received in relation to the computer systems used by the Agency has only been collected since June 2003. Since then there have been 2196 complaints. The breakdown of complaints in relation to computer system error and delay since June 2003 is as follows: 883 Old scheme complaints; and 1313 New scheme complaints In order to put the above figures into context the Agency's current caseload is over 1.3million.

Secondary information

Type

Written question

Reference

195812; 426 c1867W;426 c1871W

Session

2003-04

Subjects

Complaints Children Child Support Agency ICT Maladministration Maintenance

Contains statistics

Yes

Link

View this Written question on www.publications.parliament.uk