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Dept for Work and Pensions;Child Support Agency

Answer

Mr. Goodman: To ask the Secretary of State for Work and Pensions how many complaints the Child Support Agency has received from members of the public in relation to the telephone systems used by the Child Support Agency since their introduction. [195814] Mr. Pond: The administration of the Child Support Agency is a matter for the Chief Executive, Mr. Doug Smith. He will write to the hon. Member with the information requested. Letter from Mike Isaac to Mr. Paul Goodman dated 18 November 2004: In reply to your recent Parliament Question about the Child Support Agency the Secretary of State promised a substantive reply from the Chief Executive. As he is currently on leave I am replying on his behalf. You asked the Secretary of State for Work and Pensions, how many complaints the Child Support Agency has received from members of the public in relation to the telephone systems currently used by the Child Support Agency since their introduction. The Agency did not maintain a record of complaints received from members of the public in relation to the telephone systems used until April 2004. Since then there have been 1240 complaints received. The breakdown of telephony complaints since April 2004 is as follows: 667 CSCS complaints for Old Scheme cases 573 CS2 complaints for New Scheme cases In order to put the above figures into context the Agency's current caseload is over 1.3 million.

Secondary information

Type

Written question

Reference

426 c1867W;426 c1871-2W; 195814

Session

2003-04

Subjects

Complaints Children Advisory services Child Support Agency Maintenance Telephone services

Contains statistics

Yes

Link

View this Written question on www.publications.parliament.uk