Written question asked by Baroness Anelay of St Johns (Conservative), in the House of Lords. It was due for an answer on Monday, 12 March 2001. It was answered by Lord McIntosh of Haringey (Labour) on Monday, 12 March 2001.

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McIntosh of Haringey, Lord

Question

What is their response to the recommendations in the British Tourist Authority report First Impressions that - (a) at least two immigration officers should be on duty at all times at airport terminals so that European Union and non-European Union passengers can be processed separately; (b) the United Kingdom Immigration Service be given more control over Presenters at airports and that Presenters should have more customer care and basic foreign language training in order to provide better assistance to non-European Union passengers; and (c) airports are turned into true transport hubs by integrating onward transport services into the terminal structure rather than relying on transfer services. [HL 1024].

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Secondary information

Type

Written question

Reference

HL 1024; 623 c74WA

Session

2000-01

Subjects

Airports Immigration controls Migrants Immigration officers Standards Transport British Tourist Authority