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Written question asked by Lord Morris of Manchester (Labour), in the House of Lords. It was due for an answer on Wednesday, 20 December 2000. It was answered by Lord Hunt of Kings Heath (Labour) on Wednesday, 20 December 2000.


Hunt of Kings Heath, Lord

Question
Whether the National Health Service complaints system, as now administered, is dealing satisfactorily with the complaints of older people; how long on average those people have to wait for clear outcomes; and what action they are taking to ensure that the complaints of older people are dealt with more quickly. [HL 102].

Secondary information

Type
Written question
Reference
HL 102; 620 c57-8WA
Session
2000-01
Subjects
Complaints Administrative delays NHS Older people