Written question asked by Mark Prisk (Conservative) on Tuesday, 18 May 2004, in the House of Commons. It was due for an answer on Tuesday, 25 May 2004. It was answered by Baroness Primarolo (Labour) on Tuesday, 25 May 2004 on behalf of the Treasury.

Treasury

Question: To ask Mr Chancellor of the Exchequer, which IT software systems have been procured by the Large Business Office since 1997; and how many hours' training each Large Business Office caseworker has had on those systems in each year since 1997.

Answer: Mr. Prisk: To ask the Chancellor of the Exchequer which IT software systems have been procured by the Large Business Office since 1997; and how many hours' training each Large Business Office caseworker has had on those systems in each year since 1997. [174940] Dawn Primarolo: The Large Business Office main IT system to manage case handling was introduced in April 1998. Training in the use of this system is provided by local support on induction to the LBO. The main desktop support services are provided departmentally. The LBO has one designated officer in each location to support staff familiarisation with these as required. Data analysis software products, Win Idea and SPACE, were introduced in 2003-04 for Employer Compliance staff. 20 officers are having 18 days training in their full use, to become local experts, and a further 20 in 2003-04 and 2004-05 will receive support training.

Secondary information