Written question asked by Andrew Bennett (Labour) on Wednesday, 19 January 2005, in the House of Commons. It was due for an answer on Wednesday, 26 January 2005. It was answered by Keith Hill (Labour) on Wednesday, 26 January 2005 on behalf of the Office of the Deputy Prime Minister.

Office of the Deputy Prime Minister

Question: To ask the Deputy Prime Minister, what redress tenants of New Charter Housing in Tameside have in the event of failure by New Charter Housing to meet its obligations on Rose Hill estate.

Answer: Andrew Bennett: To ask the Deputy Prime Minister what redress tenants of New Charter Housing in Tameside have in the event of failure by New Charter Housing to meet its obligations on Rose Hill estate. [210667] Keith Hill: Tenants of New Charter Housing are entitled to use the internal complaints procedure of the association. Should tenants be unhappy with the response from the association they have the right to lodge a complaint with the Housing Ombudsman who will investigate and where appropriate make recommendations. Ultimately, tenants have legal redress against New Charter Housing for any significant failure of service. Where an association fails to meet the requirements of the Regulatory Code, the Housing Corporation will take action. New Charter Housing has also introduced a compensation policy to cover service failure.

Secondary information

Type: Written question
Reference: 210667; 430 c440W
Session: 2004-05
Subjects: Complaints Council housing Standards Tenants New Charter Housing Trust Tameside
Link: View this Written question on www.publications.parliament.uk