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NHS Redress Bill [Lords]

The NHS is not signing away the patient’s right to pursue the matter further. We are not trying to replicate a legal process; we are trying to create a different system, in which the service accepts its mistakes, considers how it can make amends, and absorbs the lessons to be learnt. That is better than replicating an adversarial, independent process in a redress scheme. We do not want a duplication of effort. Notwithstanding the hon. Gentleman’s ill-informed remarks, we have had a well-informed debate with a good measure of consensus that the NHS redress scheme will benefit all our constituents who seek a fairer resolution of their complaints, closure, and the ability to move on more quickly than they can now. Of course, we also want to ensure that there is no let-up in our efforts to create a safe, clean and efficient environment for the delivery of NHS care. That is the other side of the coin. The NHS continues to make huge progress in that regard, and the National Patient Safety Agency continues to work towards best practice to reduce the number of mistakes. There are issues of detail to which we shall return in Committee, but I think we can assume from today’s debate that there is a measure of agreement. We shall probably be able to improve the Bill further, but crucially, we must ensure that the NHS views itself more honestly and openly, and works with patients to give them the redress that they deserve. Question put and agreed to. Bill accordingly read a Second time.