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Public Accounts

The hon. Lady talks about lessons learned. Does she agree that a common theme in many of the systemic failures, which, as she said, often affect the most vulnerable in our society, is that the delivery of schemes that were broadly approved in this place is made too complex? The CSA, the RPA and the miners' compensation scheme are just three examples of such over-complexity. How can the message be spread across Departments that they should keep things simple? Keep it simple and the failures will not multiply and spread as they have done, especially in IT systems.