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Debt Collection (Consumer Credit Act)

Absolutely. The industry is rotten to the core, whether it is in-house recovery and collection, or where agents are used, or where the debt has been sold. I want the Minister to introduce legislation to prevent the sale of debt. Although that practice has gone on since biblical times, it seems wholly wrong that alleged debt can be sold when there is a dispute as to whether there is a debt. Anybody who is being pressed for a debt should have a statutory right to speak to somebody in authority in the company or organisation which believes that it is owed money. There should be no automated dialling, and people should have a named person to contact. Every effort should be made to achieve reconciliation where there are disputes, and to minimise the trauma for people who have a debt, but cannot pay. Unless the House and the Minister arrest the practice and kick the backside of the Office of Fair Trading, the problem will grow, and more and more Members will be distressed on behalf of their constituents.