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Public Accounts

I am sure that the hon. Gentleman’s analysis is shared by us all, but does he agree that part of the problem is that face-to-face meetings have almost been abolished, due to the use of IT, so people cannot sit down and go through their details with someone? When people are trying to sort out their tax credits, they have to go through up to four different offices, never speaking to the same person more than once. Trying to sort the problem out has been vastly too expensive and protracted, and has only increased the agony and stress of the people the tax credits were designed to help.