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Digital Economy Bill [Lords]

Is not one of the problems that the whole basis of this measure is that it assumes that the internet providers will not make mistakes? Many of us have people coming to our surgeries with problems with mobile phones or internet access, so mistakes are frequently made. Without an adequate appeals procedure, people will be doubly at risk of being cut off, and not just because they may be downloading illegally. They may be doing nothing wrong at all, but a mistake may have been made, against which they have no valid right of appeal.