---

Independent Parliamentary Standards Authority

My hon. Friend's point is valid, and I hope that it will be noted by IPSA. I am not sure whether IPSA is represented here today—I shall talk about its senior personnel in a moment. Another of my hon. Friends said that trying to deal with IPSA was like dealing with a brick wall. That sums up the experience very well. IPSA has provided a helpline, but if there ever was an anti-helpline, that is it. In many instances it is impossible to get through, and if one does, one gets no information but is told to send an e-mail. One would have thought that if a helpline is provided, it should be a genuine one. Time and again, colleagues have complained that they send e-mails to IPSA and spend a great deal of time doing so—as Members of Parliament, we should not be spending anywhere near as much time on that as we do—but they receive no response at all. One would hope that one could phone somebody, apart from the helpline, and get information, but that is out of the question. IPSA will not give out another phone number. Allegations have been made about rudeness to staff. I do not blame the staff employed by IPSA for the problems. They are not responsible. If any colleague, from whichever party, has been rude, that is wrong and I would be the last person to defend them. Responsibility lies with the chair and the chief executive of IPSA and not the staff, many of whom, apparently, are interns who were employed only because of their technical knowledge of how to work the computer system. They are not in a position—they admit as much—to give advice to any Member.