Proceeding contribution from Baroness Hussein-Ece (Liberal Democrat) in the House of Lords on Monday, 7 November 2011. It occurred during Committee of the Whole House (HL) and Debate on bill on Health and Social Care Bill.
Health and Social Care Bill
The Minister's comments on mediation prompt me to ask a further question. When I dealt with many of these cases, the complaints procedure was on three levels and the first, immediate level was when the patient or the patient’s representative came forward with a complaint to seek local resolution, and often mediation was used to bring the parties together to give, as far as possible, full information. This is very patchy and I was wondering whether, within the consultation and the contractual duties to which the Minister has referred, that will be extended so that things can be resolved at the first level before they get to the litigation stage. Is that being considered?
Secondary information
- Type
- Proceeding contribution
- Reference
- 732 c66-7
- Session
- 2010-12
- Chamber / Committee
- House of Lords chamber
- Related items
- Subjects
- Complaints Disability Disclosure of information Codes of practice Equality Health Finance Health professions Learning disability Private sector NHS Patients Older people Negligence National Institute for Health and Care Excellence Standards Rural areas NHS Commissioning Board
- Legislation
- Health and Social Care Bill 2010-12
- Link
- View this Proceeding contribution on www.publications.parliament.uk
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- 2023-12-15 19:42:16 +0000
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