---

Defence Bills Agency (Key Targets)

Key targets have been set for the chief executive of the Defence Bills Agency (DBA) for the financial year 2005–06. The targets, which build on the already high standards of service provided by the agency since its formation in 1996, are as follows:"1. To pay 99.9 per cent. of correctly presented bills within 11 calendar days of receipt as part of the Department's 30-day payment target.""2. To raise 99 per cent. of invoices accurately within four days of receipt of a valid order initiation.""3. To ensure that the average percentage of overdue collectable debt due to the Department does not exceed 26 per cent. of total collectable debt.""4. To deliver 99 per cent. of the required accounting and financial information feed to the departmental financial management system portal within one working day.""5. To make a progressive improvement of at least 1 per cent. in the overall level of customer satisfaction over a baseline of 80 per cent. achieved in 2004–05.""6. To make a progressive reduction in the unit costs for bills of at least 3 per cent. by March 2006, over the 2004–05 baseline."