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Written question asked by Peter Luff (Conservative) on Tuesday, 16 December 2014, in the House of Commons. It was due for an answer on Monday, 5 January 2015 (named day). It was answered by Lord Vaizey of Didcot (Conservative) on Monday, 5 January 2015 on behalf of the Department for Culture, Media and Sport.


Housing: Telephone Services

Question

To ask the Secretary of State for Culture, Media and Sport, what assessment he has made of the time taken by BT Openreach to provide for the connection of new housing developments to telephone services.

Answer


The lead times for connecting new housing developments will vary according to their location, the services being provided and the engineering difficulties that the company faces. I am aware that there have been delays in connecting some new developments and that Openreach has been recruiting additional staff to help address this problem. The Government recently published its Utilities Guide setting out performance standards for new utility connections. The guide includes for the first time performance standards for telecoms and broadband connections to new builds. This will allow the performance of communications infrastructure providers to be monitored. We will also be exploring with housebuilders and communications infrastructure providers the scope for making further improvements to connection lead times.


Secondary information

Type
Written question
Reference
219008
Session
2014-15
Transferred
Yes
Subjects
Construction British Telecom Housing Telephone services
Link
View this Written question on www.parliament.uk