Written question asked by Gerry Sutcliffe (Labour) on Tuesday, 10 February 2015, in the House of Commons. It was due for an answer on Monday, 23 February 2015 (named day). It was answered by Jo Swinson (Liberal Democrat) on Monday, 23 February 2015 on behalf of the Department for Business, Innovation and Skills.
Utilities: Billing
- Question
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To ask the Secretary of State for Business, Innovation and Skills, what assessment he has made of the effect on consumers of decisions by utility companies to introduce charges for receiving information and bills in paper format.
- Answer
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Charges for a paper bill must reflect only the additional costs actually incurred by the business concerned for providing this service. Consumers who believe they have been overcharged should consult the Citizens’ Advice Consumer Helpline on 03454 04 05 06 (www.adviceguide.org.uk).
In many instances, consumers could re-negotiate or find an alternative provider to obtain better value for money overall. Especially for financially or otherwise vulnerable customers, paper bills will not always be the best choice - but any consumer can obtain information from Citizens’ Advice on how to find the best tariff for their needs.
Secondary information
- Type
- Written question
- Reference
- 223938
- Session
- 2014-15
- Subjects
- Billing Fees and charges Utilities
- Link
- View this Written question on www.parliament.uk
Librarians' tools
- Timestamp
- 2015-05-22 02:36:32 +0100
- URI
- http://data.parliament.uk/writtenparliamentaryquestion/commons/2014-15/223938
- In Indexing
- http://indexing.parliament.uk/Content/Edit/1?uri=http://data.parliament.uk/writtenparliamentaryquestion/commons/2014-15/223938
- In Solr
- https://search.parliament.uk/claw/solr/?id=http://data.parliament.uk/writtenparliamentaryquestion/commons/2014-15/223938