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Written question asked by Lord Elliott of Ballinamallard (Ulster Unionist Party) on Wednesday, 23 November 2016, in the House of Commons. It was due for an answer on Friday, 25 November 2016. It was answered by Robert Goodwill (Conservative) on Wednesday, 30 November 2016 on behalf of the Home Office.

Fisheries: Migrant Workers

Question

To ask the Secretary of State for the Home Department, what procedures are in place to ensure the timely resolution of immigration queries relating to people working on fishing boats.

Answer

The Home Office does not break down immigration queries by sector.

However, UK Visas and Immigration’s (UKVI's) customer service teams have a service standard of answering 95% of written immigration enquiries within 20 working days.

Each customer service team, including for Members’ correspondence, has a Standard Operating Procedure in place to ensure that replies are handled in a timely manner, or that the customer is contacted if the service standard cannot be met. Performance is closely monitored at a local and senior level.

Customers may also use UKVI's Customer Contact Centre where they are sign posted to relevant information available on the gov.uk website.

Secondary information

Type
Written question
Reference
54419
Session
2016-17
Subjects
Employment Fisheries Immigration Fishing vessels Migrant workers
Link
View this Written question on www.parliament.uk