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Written question asked by Chi Onwurah (Labour) on Monday, 6 March 2017, in the House of Commons. It was due for an answer on Thursday, 9 March 2017 (named day). It was answered by Matt Hancock (Conservative) on Thursday, 9 March 2017 on behalf of the Department for Culture, Media and Sport.

EE: Email

Question

To ask the Secretary of State for Culture, Media and Sport, what representations she has received on EE's decision to close its freeserve email account service; and whether there is a requirement for consumers to be provided with (a) reasonable notice of such changes and (b) the facility to obtain their personal data and emails related to that service in a usable format.

Answer

DCMS is not aware of any representations made to the department regarding EE's decision to close the Freeserve e-mail platform. The decision to do so is a commercial decision for EE, who we understand have given affected customers advance notice ahead of the closure of accounts in May 2017. EE have also advised that help is available to customers wishing to transfer content to a new e-mail platform.

Organisations that process personal data in the UK must comply Data Protection Act’s (DPA) eight data protection principles. These include requiring personal data to be processed fairly and lawfully; to be accurate and up-to-date; not to be kept for longer than is necessary; and to be processed in accordance with the rights of the data subjects under the DPA. Failure to comply with the Act is an offence. Further information about these obligations can be found on the ICO’s website at:

https://ico.org.uk/for-organisations/guide-to-data-protection/

Secondary information

Type
Written question
Reference
66775
Session
2016-17
Related items
Email
Monday, 20 March 2017
Written questions
House of Commons
Transferred
Yes
Subjects
Email EE
Link
View this Written question on www.parliament.uk