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That this House congratulates all at EE in Dundee on their award of the title of Community Challenge Champions 2025; recognises that EE Dundee bested competition from across EE/ BT’s network of stores and contact centres across the UK; notes that the team contributed towards a range of activities benefiting local communities across Dundee, including supporting sessions run by AbilityNet to assist older people with their digital skills, attending local football camps to provide young people with tips and advice on staying safe online, and volunteering at Camperdown Wildlife Centre; further recognises that both of their ambitious targets were met during the challenge, with over 90% of colleagues participating and over 2 million steps collectively taken; and wishes all at EE Dundee and the wider BT community in Dundee’s Greenmarket all the best as they work towards their next challenge.
That this House congratulates all at EE in Dundee on their award of the title of Community Challenge Champions 2025; recognises that EE Dundee bested competition from across EE/ BT’s network of stores and contact centres across the UK; notes that the team contributed towards a range of activities benefiting...
To ask Her Majesty's Government, further to the Written Answers by Baroness Barran on 13 February (HL605) and 19 July (HL1998), what discussions they have had with the mobile network operators Three, EE and Vodafone about the reintroduction of roaming charges for UK customers in the EU; and what steps they...
To ask Her Majesty's Government, further to the Written Answers by Baroness Barran on 13 February (HL605) and 19 July (HL1998), what discussions they have had with the mobile network operators Three, EE and Vodafone about the reintroduction of roaming charges for UK customers in the EU; and what steps they...
Ministers and officials have regular discussions with senior representatives of mobile operators on a range of issues, including on the issue of mobile roaming, and HM Government will continue to promote a competitive marketplace that serves the interests of consumers.
To ask the Secretary of State for Digital, Culture, Media and Sport, if he will ask Ofcom to (a) make an assessment of the cost orientation of the EU roaming charges introduced by (i) EE and (ii) Vodafone and (b) require that Vodafone informs customers who are upgrading or changing...
To ask the Secretary of State for Digital, Culture, Media and Sport, if he will ask Ofcom to (a) make an assessment of the cost orientation of the EU roaming charges introduced by (i) EE and (ii) Vodafone and (b) require that Vodafone informs customers who are upgrading or changing...
Since the end of the Transition Period on 31 December 2020, the UK has no longer been part of the EU Roaming Regulation known as ‘Roam Like at Home’. This means it is a commercial decision for mobile operators as to whether they impose a surcharge on their consumers travelling abroad to the EU for their mobile phone usage.
As per Ofcom regulations, providers must make sure their contract terms are fair and transparent. They must also tell customers about changes to their contracts. Where those changes will particularly disadvantage customers, providers must give them at least a month’s notice and the right to exit their contracts without being penalised.
Further requirements to prevent roaming bill-shock include providers publishing roaming charges on their website and sending alerts with pricing information when customers start roaming. They must also apply a default £45-a-month (exc VAT) cut-off limit on data roaming unless customers choose to extend this. Our advice is that consumers check with their operators before travelling abroad.
My Lords, with the leave of the House, I will repeat a Statement made by my right honourable friend the Secretary of State in the other place. The Statement is as follows:
“Mr Speaker, with your permission, I would like to make a Statement to the House about connectivity and our...
My Lords, with the leave of the House, I will repeat a Statement made by my right honourable friend the Secretary of State in the other place. The Statement is as follows:
“Mr Speaker, with your permission, I would like to make a Statement to the House about connectivity and our...
My Lords, I am grateful to the Minister for repeating the Statement made in another place. Before I start on a detailed response, I should say that I find it hard to work out exactly what has been announced today. The money that the Minister was talking about was already...
My Lords, I am grateful to the Minister for repeating the Statement made in another place. Before I start on a detailed response, I should say that I find it hard to work out exactly what has been announced today. The money that the Minister was talking about was already...
My Lords, on these Benches, we welcome the Statement in so far as it goes, but we also note that it is not yet a done deal. I had the privilege to chair your Lordships’ Rural Economy Committee. We very quickly discovered that, on connectivity, rural areas have been left...
My Lords, on these Benches, we welcome the Statement in so far as it goes, but we also note that it is not yet a done deal. I had the privilege to chair your Lordships’ Rural Economy Committee. We very quickly discovered that, on connectivity, rural areas have been left...
My Lords, I am grateful to both noble Lords on the Benches opposite for their welcome for this announcement, despite the numerous questions raised. I was expecting one noble Lord to raise the subject of coverage in your Lordships’ House, where we all struggle with the signal, but maybe that...
My Lords, I am grateful to both noble Lords on the Benches opposite for their welcome for this announcement, despite the numerous questions raised. I was expecting one noble Lord to raise the subject of coverage in your Lordships’ House, where we all struggle with the signal, but maybe that...
My Lords, I thank my noble friend for repeating the Statement this afternoon. I stress my disappointment at the timetable—it could perhaps be a little more ambitious.
Will my noble friend clarify one remark she made? I understood her to say that commercial mobile phone networks will have access, when this...
My Lords, I thank my noble friend for repeating the Statement this afternoon. I stress my disappointment at the timetable—it could perhaps be a little more ambitious.
Will my noble friend clarify one remark she made? I understood her to say that commercial mobile phone networks will have access, when this...
I thank my noble friend for her question. She describes the North York Moors as “super sparse”; I would say they were super beautiful when I was last there. On using the emergency services infrastructure, I will write to my noble friend if my understanding is incorrect, but where she...
I thank my noble friend for her question. She describes the North York Moors as “super sparse”; I would say they were super beautiful when I was last there. On using the emergency services infrastructure, I will write to my noble friend if my understanding is incorrect, but where she...
My Lords, the noble Baroness remarked that the impact on your Lordships’ House had not been raised. I would like to raise the impact on my house—I declare an interest in having a property on a hillside in Wales with very limited mobile coverage provided by, I think, one company,...
My Lords, the noble Baroness remarked that the impact on your Lordships’ House had not been raised. I would like to raise the impact on my house—I declare an interest in having a property on a hillside in Wales with very limited mobile coverage provided by, I think, one company,...
I will try to clarify those issues for the noble Lord. This Statement is purely about mobile coverage in rural areas. The Government have made a number of other important Statements on broadband
investment, again focusing on those parts of the country least well served today, but the two are...
I will try to clarify those issues for the noble Lord. This Statement is purely about mobile coverage in rural areas. The Government have made a number of other important Statements on broadband
investment, again focusing on those parts of the country least well served today, but the two are...
My Lords, the Minister leads me very neatly on to my question. It is important that we remember previous pledges, one in particular about broadband. When standing for the leadership of the Conservative Party, the Prime Minister described the previous Prime Minister’s pledge to have full- fibre broadband in all...
My Lords, the Minister leads me very neatly on to my question. It is important that we remember previous pledges, one in particular about broadband. When standing for the leadership of the Conservative Party, the Prime Minister described the previous Prime Minister’s pledge to have full- fibre broadband in all...
On this side of the House—obviously, I cannot regulate other sides—we certainly do not think it laughably unambitious. Superfast broadband coverage reached 96% of premises in April this year, which is up from 45% in 2010. That means that over 5 million additional homes and businesses have superfast broadband available,...
On this side of the House—obviously, I cannot regulate other sides—we certainly do not think it laughably unambitious. Superfast broadband coverage reached 96% of premises in April this year, which is up from 45% in 2010. That means that over 5 million additional homes and businesses have superfast broadband available,...
My Lords, I have often nagged away about this subject because it is vital to international competitiveness and modern public services. I welcome the Statement, our industry’s initiative and the mast sharing that seems to be implicit in what we have heard today. However, can I press my noble friend...
My Lords, I have often nagged away about this subject because it is vital to international competitiveness and modern public services. I welcome the Statement, our industry’s initiative and the mast sharing that seems to be implicit in what we have heard today. However, can I press my noble friend...
I think I will need to write to my noble friend with some of the detail on her questions. I understand that the areas that will miss out are genuinely those which are both extremely sparsely populated and look more like the top of a mountain—that is, from a physical...
I think I will need to write to my noble friend with some of the detail on her questions. I understand that the areas that will miss out are genuinely those which are both extremely sparsely populated and look more like the top of a mountain—that is, from a physical...
My Lords, I declare an interest as chairman of the Cumbrian local enterprise organisation, which probably contains a lot of tops of mountains. The area will probably be, according to independent analysis, the most affected by Brexit of any part of Britain. One of the themes of our efforts to...
My Lords, I declare an interest as chairman of the Cumbrian local enterprise organisation, which probably contains a lot of tops of mountains. The area will probably be, according to independent analysis, the most affected by Brexit of any part of Britain. One of the themes of our efforts to...
I hear the noble Lord’s extremely valid concerns about the county of Cumbria. I cannot confirm 100% coverage from the Dispatch Box today, but I am happy to confirm that in writing. However, I stress that those areas of the country which historically have had much poorer coverage, in particular...
I hear the noble Lord’s extremely valid concerns about the county of Cumbria. I cannot confirm 100% coverage from the Dispatch Box today, but I am happy to confirm that in writing. However, I stress that those areas of the country which historically have had much poorer coverage, in particular...
My Lords, may I follow up on some of the previous questions? As I understand the proposal, the idea is that, in return for this commitment to spend money, mobile phone companies should no longer have coverage obligations imposed by the regulator. I declare an interest here as a Cumbria...
My Lords, may I follow up on some of the previous questions? As I understand the proposal, the idea is that, in return for this commitment to spend money, mobile phone companies should no longer have coverage obligations imposed by the regulator. I declare an interest here as a Cumbria...
I am concerned that I may have confused—I hope I have not misled—the House, so I will try to correct any confusion. The companies will have individual service obligations. Each operator will be at 92% individual coverage by 2025, with a combined footprint of 95%—I hope that the noble Lord...
I am concerned that I may have confused—I hope I have not misled—the House, so I will try to correct any confusion. The companies will have individual service obligations. Each operator will be at 92% individual coverage by 2025, with a combined footprint of 95%—I hope that the noble Lord...
My Lords, I declare an interest as someone who lives in a very rural area and who is familiar with the many deficiencies that have been described already. It is hard to describe today’s Statement as unhelpful or unwelcome. However, when I hear my noble friend refer to the fact...
My Lords, I declare an interest as someone who lives in a very rural area and who is familiar with the many deficiencies that have been described already. It is hard to describe today’s Statement as unhelpful or unwelcome. However, when I hear my noble friend refer to the fact...