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Written question asked by Stephen Timms (Labour) on Wednesday, 27 February 2019, in the House of Commons. It was due for an answer on Monday, 4 March 2019 (named day). It was answered by Nusrat Ghani (Conservative) on Monday, 4 March 2019 on behalf of the Department for Transport.


Taxis: Guide Dogs

Question

To ask the Secretary of State for Transport, how many complaints his Department has received in each of the last five years on mini cab drivers refusing service to customers with guide dogs.

Answer

Responsibility for investigating alleged instances of illegal discrimination by taxi and private hire drivers, and for taking further action where appropriate, rests with respective local licensing authorities, and the Government does not collate statistics on the occurrence of individual incidents.

We plan to undertake research to understand why some drivers continue to refuse passengers with assistance dogs, and what further steps could be taken to eliminate such unacceptable behaviour.


Secondary information

Type
Written question
Reference
226489
Session
2017-19
Subjects
Complaints Guide dogs Taxis Visual impairment
Contains statistics
Yes
Link
View this Written question on www.parliament.uk