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Written question asked by Emma Dent Coad (Labour) on Tuesday, 5 March 2019, in the House of Commons. It was due for an answer on Thursday, 7 March 2019. It was answered by Sarah Newton (Conservative) on Wednesday, 13 March 2019 on behalf of the Department for Work and Pensions.


Work Capability Assessment

Question

To ask the Secretary of State for Work and Pensions, pursuant to the oral contribution of the Minister for Disabled People of 22 January 2019, Official Report, column 106WH on the satisfaction ratings of disability benefit claimants, if she will commission independent research on the satisfaction rates of claimants who have recently undergone a work capability assessment.

Answer

Research with claimants who have recently undergone a Work Capability Assessment is undertaken by a different organisation to the provider delivering the assessments. The telephone survey is voluntary and is based on a set of questions agreed with the department.

The Department also undertakes its own survey which is designed to monitor claimant satisfaction with the services offered by the department and to enable claimant views to inform improvements to the delivery of benefits and services. This information is published on gov.uk.


Secondary information

Type
Written question
Reference
228788
Session
2017-19
Related items
Mental Health: Assessment
Tuesday, 22 January 2019
Proceeding contributions
House of Commons
Subjects
Standards Work capability assessment
Link
View this Written question on www.parliament.uk