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Written question asked by Lord Beamish (Labour) on Tuesday, 25 June 2019, in the House of Commons. It was due for an answer on Monday, 1 July 2019 (named day). It was answered by Lord Sharma (Conservative) on Monday, 1 July 2019 on behalf of the Department for Work and Pensions.

Jobcentres: Stanley

Question

To ask the Secretary of State for Work and Pensions, what guidance her Department has issued to staff at Stanley Job Centre in relation to disabled access in advance of arranging appointments with claimants.

Answer

Due to the General Data Protection Regulation (GDPR), information about complaints is only held for the last 14 months, not the last five years that has been requested. For this period we have identified one complaint that was raised about disabled access in Stanley Jobcentre.

DWP is committed to meeting the needs of all disabled customers and has a legal duty to ensure all services are accessible to them. Staff at Stanley Jobcentre have access to a range of comprehensive guidance that covers the key areas of customer accessibility needs. These include customer accessibility instructions, general rules regarding access to benefits and services, customer access to Jobcentre staff lift facilities and customer access to Jobcentre staff toilet facilities.

Secondary information

Type
Written question
Reference
269006
Session
2017-19
Grouped for answer
Yes
Subjects
Access Disability Jobcentres Staff Stanley
Link
View this Written question on www.parliament.uk