Written question asked by David Linden (Scottish National Party) on Tuesday, 9 July 2019, in the House of Commons. It was due for an answer on Thursday, 11 July 2019. It was answered by Caroline Nokes (Conservative) on Tuesday, 16 July 2019 on behalf of the Home Office.
VFS Global
- Question
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To ask the Secretary of State for the Home Department, what recent assessment he has made of the technical competency of the digital systems used for document collection by VFS Global in service delivery of the Next Generation Visa Services contract.
- Answer
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Our performance against service standard in relation to customer complaints for UKVI can be at https://www.gov.uk/government/publications/customer-service-operations-data-may-2019. we do not publish stats on complaints received in relation to individual supplier performance:
We are aware that there have been some issues with the VFS document system and UKVI is working with VFS as a priority on a number of actions to improve the service, utilising customer feedback to target areas of improvement.
In parallel we are improving our management information reporting package which allows us to regularly monitor the heath and performance of the VFS systems.
Secondary information
- Type
- Written question
- Reference
- 275239
- Session
- 2017-19
- Grouped for answer
- Yes
- Subjects
- Contracts ICT Standards Visas VFS Global
- Link
- View this Written question on www.parliament.uk
Librarians' tools
- Timestamp
- 2019-07-16 12:44:51 +0100
- URI
- http://data.parliament.uk/writtenparliamentaryquestion/commons/2017-19/275239
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