1-20 of 36 results for subject:"VFS Global"
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To ask the Secretary of State for the Home Department, pursuant to the Answer of 5 December 2023 to Question 3995 on VFS Global, what steps his Department is taking to monitor the administration of the UK visa appointment system by VFS Global.
To ask the Secretary of State for the Home Department, pursuant to the Answer of 5 December 2023 to Question 3995 on VFS Global, what steps his Department is taking to monitor the administration of the UK visa appointment system by VFS Global.
The NGOV contract, the commercial vehicle that manages the terms of service delivered by VFS, has a KPI regime to manage supplier performance. CSL5 is the KPI that measures appointment availability. This KPI is published publicly, by the Cabinet Office, on a quarterly basis.
VFS review their appointment capacity on a daily basis and open additional slots where demand is high in order to remain within service standard. The CSL5 KPI is also monitored by UKVI who conduct weekly audits on appointment availability to ensure compliance and provide feedback to VFS Global where additional capacity is required. A review of this KPI also forms part of the monthly performance calls held between UKVI and VFS Global.
To ask the Secretary of State for the Home Department, whether VFS Global are compliant with the terms of their service agreement with his Department.
To ask the Secretary of State for the Home Department, whether VFS Global are compliant with the terms of their service agreement with his Department.
We can confirm that VFS Global are compliant with the terms of their service agreement with the Home Office.
To ask the Secretary of State for the Home Department, what recent assessment she has made of the quality and efficiency of service at visa application centres operated by VFS Global.
To ask the Secretary of State for the Home Department, what recent assessment she has made of the quality and efficiency of service at visa application centres operated by VFS Global.
UKVI has two suppliers, VFS Global and TLScontact who are contracted to run UK visa application centres (VACs) overseas. UKVI works closely with both suppliers to ensure all VACs are operating to the required quality and efficiency standards through regular monitoring of performance data and customer feedback.
To ask the Secretary of State for the Home Department, what assessment she has made of the prevalence of VFS Global, the operator of her Department's online visa application system, charging for emails received from service users.
To ask the Secretary of State for the Home Department, what assessment she has made of the prevalence of VFS Global, the operator of her Department's online visa application system, charging for emails received from service users.
VFS Global (VFS) and TLS contact run the network of overseas Visa Application Centres (VACs) on behalf of UKVI.
VFS provide services at the VACs to enable individuals to upload supporting evidence and biometric information, such as a photo, for visa applications and also coordinate the return of travel documents to customers.
VFS do not charge for emails received from customers.
To ask the Secretary of State for the Home Department, pursuant to the Answer of 1 March 2021 to Question 160548, VFS Global: China, if he will publish a list of the subcontractors that run the 16 VFS visa centres in China.
To ask the Secretary of State for the Home Department, pursuant to the Answer of 1 March 2021 to Question 160548, VFS Global: China, if he will publish a list of the subcontractors that run the 16 VFS visa centres in China.
The 16 VFS centres in China run by subcontractors, plus their subcontractor, are listed below:
Beijing Beijing Shuangxiong Foreign Service Company
Chengdu Chengdu Sino Visa Eternal Exit & Entry Immigration Co. Ltd
Chongqing Chongqing Taifu Exit & Entry Service Co Ltd
Fuzhou Fujian Shenzhou Nonofficial Exit & Entrance Service Centre
Guangzhou Guangdong CTS Visa Consulting Service Co. Ltd
Hangzhou Hangzhou Leader Business Consultant Co. Ltd
Jinan Shandong YIHUI Industry Co. Ltd
Nanjing Jiangsu Golden Sunshine Foreign Entry Resources and Service Centre
Shenzhen Shenzhen XingGuo Visa Services Co. Ltd
Shanghai Shanghai Foreign Relation & Trade Overseas Affairs Consulting Co. Ltd
Shenyang Liaoning Aoxin Consulting Co. Ltd
Wuhan Wuhan Johnton Science and Technology Co. Ltd
Xi'an Xian Boli Immigration Agency Co., Ltd
Kunming Yunnan Delang Business Consulting Co., Ltd
Changsha Hunan GDCTS Visa Consulting Service Co., Ltd
Hong Kong Glory Visa Consulting Company Limited
To ask the Secretary of State for the Home Department, pursuant to the Answer of 1 March 2021 to Question 160548, on VFS Global: China, if he will publish a list of the 16 VFS visa centres in China that are run by subcontractors.
To ask the Secretary of State for the Home Department, pursuant to the Answer of 1 March 2021 to Question 160548, on VFS Global: China, if he will publish a list of the 16 VFS visa centres in China that are run by subcontractors.
The 16 VFS centres in China run by subcontractors, plus their subcontractor, are listed below:
Beijing Beijing Shuangxiong Foreign Service Company
Chengdu Chengdu Sino Visa Eternal Exit & Entry Immigration Co. Ltd
Chongqing Chongqing Taifu Exit & Entry Service Co Ltd
Fuzhou Fujian Shenzhou Nonofficial Exit & Entrance Service Centre
Guangzhou Guangdong CTS Visa Consulting Service Co. Ltd
Hangzhou Hangzhou Leader Business Consultant Co. Ltd
Jinan Shandong YIHUI Industry Co. Ltd
Nanjing Jiangsu Golden Sunshine Foreign Entry Resources and Service Centre
Shenzhen Shenzhen XingGuo Visa Services Co. Ltd
Shanghai Shanghai Foreign Relation & Trade Overseas Affairs Consulting Co. Ltd
Shenyang Liaoning Aoxin Consulting Co. Ltd
Wuhan Wuhan Johnton Science and Technology Co. Ltd
Xi'an Xian Boli Immigration Agency Co., Ltd
Kunming Yunnan Delang Business Consulting Co., Ltd
Changsha Hunan GDCTS Visa Consulting Service Co., Ltd
Hong Kong Glory Visa Consulting Company Limited
To ask the Secretary of State for the Home Department, pursuant to the Answer of 26 February 2021 to Question 153149, how many of the 46 VFS run visa centres which are subcontracted to local companies are based in China.
To ask the Secretary of State for the Home Department, pursuant to the Answer of 26 February 2021 to Question 153149, how many of the 46 VFS run visa centres which are subcontracted to local companies are based in China.
16 of the 46 VFS visa centres are subcontracted in China.
To ask the Secretary of State for the Home Department, pursuant to the Answer of 26 February 2021 to Question 153147 when the UK’s contract with VFS to run its visa centres expires.
To ask the Secretary of State for the Home Department, pursuant to the Answer of 26 February 2021 to Question 153147 when the UK’s contract with VFS to run its visa centres expires.
The Home Departments contract with VFS to run it visa centre expires on 31st March 2023.
To ask the Secretary of State for the Home Department, how many UK VFS Global managed visa centres are operated through sub-contracts with local companies.
To ask the Secretary of State for the Home Department, how many UK VFS Global managed visa centres are operated through sub-contracts with local companies.
VFS Global operate 136 centres on behalf of the Home Department across the globe, 47 of these are operated through subcontracts with companies based locally.
To ask the Secretary of State for the Home Department, how many contracts the Government holds with VFS Global to run its visa centres.
To ask the Secretary of State for the Home Department, how many contracts the Government holds with VFS Global to run its visa centres.
The Home Department holds a single contract with VFS Global for the delivery of visa centres. This contract covers 6 of the regional lots which were part of the tender exercise carried out in 2013.
To ask the Secretary of State for the Home Department, what the total value of Government contract with VFS Global is.
To ask the Secretary of State for the Home Department, what the total value of Government contract with VFS Global is.
The total value of the Home Department’s contract with VFS Global is £320m over a period of 9 years.
To ask the Secretary of State for the Home Department, what discussions she has had on whether to extend the contract for Next Generation Visa (NGOV) Services delivered by VFS Global beyond the current expiration date of 31 March 2021.
To ask the Secretary of State for the Home Department, what discussions she has had on whether to extend the contract for Next Generation Visa (NGOV) Services delivered by VFS Global beyond the current expiration date of 31 March 2021.
The Home Department are currently in discussion with the suppliers who deliver the Next Generation Outsourced Visa (NGOV) contract to review proposals for an extension beyond 2021 but no recommendations have yet been made.
To ask the Secretary of State for the Home Department, how many complaints her Department has received about VSF Global each year since the start of its contract with her Department in 2013.
To ask the Secretary of State for the Home Department, how many complaints her Department has received about VSF Global each year since the start of its contract with her Department in 2013.
The performance against service standard in relation to customer complaints relating to UKVI can be found at https://www.gov.uk/government/publications/customer-service-operations-data-august-2019. We do not publish statistics on complaints received in relation to individual supplier performance
To ask the Secretary of State for the Home Department, pursuant to the Answer of 2 July 2019 to Question 268421, if she will publish details of the Service Levels relating to the Next Generation Visa (NGOV) Services contract delivered by VFS Global.
To ask the Secretary of State for the Home Department, pursuant to the Answer of 2 July 2019 to Question 268421, if she will publish details of the Service Levels relating to the Next Generation Visa (NGOV) Services contract delivered by VFS Global.
In line with the Government’s commitment to transparency, the Home Office has published the VFS Global Next Generation Visa (NGOV) contract schedules on Contracts Finder (part of gov.uk).
The Service Levels can be found in Schedule 7 of the contract. These Service Levels set out the criteria Home Office uses to assess the performance of VFS Global in handling visa and settlement applications
To ask the Secretary of State for the Home Department, how many complaints were made to his Department on the Next Generation Visa Services contract delivered by VFS Global in the most recent period for which statistics are available.
To ask the Secretary of State for the Home Department, how many complaints were made to his Department on the Next Generation Visa Services contract delivered by VFS Global in the most recent period for which statistics are available.
Our performance against service standard in relation to customer complaints for UKVI can be at https://www.gov.uk/government/publications/customer-service-operations-data-may-2019. we do not publish stats on complaints received in relation to individual supplier performance:
We are aware that there have been some issues with the VFS document system and UKVI is working with VFS as a priority on a number of actions to improve the service, utilising customer feedback to target areas of improvement.
In parallel we are improving our management information reporting package which allows us to regularly monitor the heath and performance of the VFS systems.
To ask the Secretary of State for the Home Department, what recent assessment he has made of the technical competency of the digital systems used for document collection by VFS Global in service delivery of the Next Generation Visa Services contract.
To ask the Secretary of State for the Home Department, what recent assessment he has made of the technical competency of the digital systems used for document collection by VFS Global in service delivery of the Next Generation Visa Services contract.
Our performance against service standard in relation to customer complaints for UKVI can be at https://www.gov.uk/government/publications/customer-service-operations-data-may-2019. we do not publish stats on complaints received in relation to individual supplier performance:
We are aware that there have been some issues with the VFS document system and UKVI is working with VFS as a priority on a number of actions to improve the service, utilising customer feedback to target areas of improvement.
In parallel we are improving our management information reporting package which allows us to regularly monitor the heath and performance of the VFS systems.
To ask the Secretary of State for the Home Department, if he will publish the contract held between his Department and VFS Global on handling visa and settlement applications.
To ask the Secretary of State for the Home Department, if he will publish the contract held between his Department and VFS Global on handling visa and settlement applications.
In line with the Government’s commitment to transparency, it is the Home Office’s intention to publish a redacted version of the Next Generation Visa (NGOV) Services contract delivered by VFS Global using Contracts Finder (part of gov.uk). Regrettably, the Home Office is currently experiencing technical issues and is not able to publish contract information using Contracts Finder.
To ask the Secretary of State for the Home Department, whether his Department plans to renew the contract held between his Department and VFS Global in relation to handling visa and settlement.
To ask the Secretary of State for the Home Department, whether his Department plans to renew the contract held between his Department and VFS Global in relation to handling visa and settlement.
The Home Office contract for Next Generation Visa (NGOV) Services delivered by VFS Global is currently due to expire on 31st March 2021. The Home Office has an option to extend the contract for a further 2 years (until 2023). No decision has yet been taken on how these services will be delivered post 2021.
To ask the Secretary of State for the Home Department, if he will publish his Department’s most recent assessment of VFS Global’s performance in meeting targets in relation to their handling of visa and settlement applications.
To ask the Secretary of State for the Home Department, if he will publish his Department’s most recent assessment of VFS Global’s performance in meeting targets in relation to their handling of visa and settlement applications.
The Home Office do not publish VFS’s global performance in meeting targets in relation to their handling of visa and settlement applications.
To ask the Secretary of State for the Home Department, if he will publish the criteria his Department use to assess the performance of VFS Global in handling visa and settlement applications.
To ask the Secretary of State for the Home Department, if he will publish the criteria his Department use to assess the performance of VFS Global in handling visa and settlement applications.
In line with the Government’s commitment to transparency, it is the Home Office’s intention to publish details of the Service Levels (Schedule 7 of the contract) relating to the Next Generation Visa (NGOV) Services contract delivered by VFS Global using Contracts Finder (part of gov.uk). These Service Levels set out the criteria Home Office uses to assess the performance of VFS Global in handling visa and settlement applications. Regrettably, the Home Office is currently experiencing technical issues and is not able to publish contract information using Contracts Finder.