Written question asked by Lloyd Russell-Moyle (Labour) on Friday, 19 July 2019, in the House of Commons. It was due for an answer on Tuesday, 23 July 2019. It was answered by Grant Shapps (Conservative) on Monday, 29 July 2019 on behalf of the Department for Transport.

Govia Thameslink Railway

Question: To ask the Secretary of State for Transport, how many times Thameslink Service trains ran without a second member of staff and stopped at unstaffed or part-time staffed stations in 2018.

Answer: The Department does not hold this information. Govia Thameslink Railway, the operator of Thameslink services, has procedures in place for instances where a service operating without a second member of staff on board calls at an unstaffed station. For passengers who require assistance, there are a range of measures in place depending on the type of assistance that is required and the specific station. These measures are set out in Thameslink’s Disabled Persons Protection Policy (DPPP) which is available through this link: https://www.thameslinkrailway.com/travel-information/travel-help/assisted-travel/disabled-persons-protection-policy.

Secondary information