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Written question asked by David Crausby (Labour) on Monday, 30 September 2019, in the House of Commons. It was due for an answer on Thursday, 3 October 2019 (named day). It was answered by Chris Heaton-Harris (Conservative) on Thursday, 3 October 2019 on behalf of the Department for Transport.


Northern: Compensation

Question

To ask the Secretary of State for Transport, how much compensation Northern Rail has paid to passengers for delays and cancellations since the start of the current franchise.

Answer

The Department for Transport published data (1 October 2018) shows that Northern Rail paid almost £900,000 in passenger compensation since the start of the current franchise to 2017/18. This figure includes other discretionary compensation payments made following complaints of poor service, as well as payments for delays and cancellations.


Secondary information

Type
Written question
Reference
292106
Session
2017-19
Subjects
Compensation Standards Northern (2016-20)
Contains statistics
Yes
Link
View this Written question on www.parliament.uk