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Written question asked by Caroline Lucas (Green Party) on Monday, 4 September 2017, in the House of Commons. It was due for an answer on Wednesday, 6 September 2017. It was answered by Paul Maynard (Conservative) on Tuesday, 12 September 2017 on behalf of the Department for Transport.


Govia Thameslink Railway: Ticket Offices

Question

To ask the Secretary of State for Transport, what the scheduled opening and closing times of every ticket office along the Brighton Mainline portion of the Govia Thameslink Railway franchise are; whether those opening times have been met in each of the last 12 months; and if he will make a statement.

Answer

The regulated opening hours of ticket offices are set out in Schedule 17 of the Ticketing and Settlement Agreement which is published by the Rail Delivery Group on their website.

https://www.raildeliverygroup.com/files/Publications/services/rsp/TSA_schedule_17_July_2015.pdf

This information has been placed in the Libraries of the House.

Compliance with these hours is not monitored by the Department. We expect that Govia Thameslink Railway will manage the opening hours effectively.

If an issue is raised with the Department, we will investigate as necessary.


Secondary information

Type
Written question
Reference
8467
Session
2017-19
Related items
Deposited Paper DEP2017-0543
Tuesday, 12 September 2017
Deposited papers
House of Commons
Registered interest declared
Yes
Subjects
Opening hours Standards Govia Thameslink Railway Ticket offices
Contains statistics
Yes
Link
View this Written question on www.parliament.uk