1-20 of 490 results for subject:"Ticket offices"
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To ask the Secretary of State for Transport, what steps her Department is taking to improve accessibility of ticket offices at rail stations for people suffering sight loss.
To ask the Secretary of State for Transport, what steps her Department is taking to improve accessibility of ticket offices at rail stations for people suffering sight loss.
The Government is committed to improving accessibility and helping to remove barriers to travel for all users of public transport, including those with visual impairments.
Train operators are required to set out how they will support passengers with disabilities through their Accessible Travel Policies (ATPs). In their ATPs, operators explain how assistance will be provided at stations, including for purchasing tickets. ATPs also require station and train operators to provide their customer facing staff with disability awareness training.
As part of the roadmap published last year, we committed to rolling out Welcome Points at stations which will feature technology to support those with visual impairments to access information and call staff for assistance.
To ask the Secretary of State for Transport, what recent discussions she has had with Great Western Railway on (a) opening hours of ticket office windows and (b) staffing levels at train stations.
To ask the Secretary of State for Transport, what recent discussions she has had with Great Western Railway on (a) opening hours of ticket office windows and (b) staffing levels at train stations.
Great Western Railway is responsible for staffing levels at train stations including in relation to ticket offices. Departmental officials hold regular discussions with Great Western Railway regarding its plans and performance at stations to ensure it is delivering for passengers and taxpayers.
Clauses 34 and 35 agreed to. Amendment to clause 36, discussed with an amendment and new clause 7, negatived on division (5 votes to 10). Amendment negatived on division (3 votes 10). Amendment to clause 36, discussed with amendments and new clause 22, withdrawn. Clause 36 agreed to. Amendment to clause 37 negatived on division (4 votes to 10). Clauses 37 to 39 agreed to. Amendment to clause 40 negatived on division (4 votes to 10). Clauses 40 and 41 agreed to. Amendment to clause 42 negatived on division (4 votes to 10). Clause 42 agreed to. Two amendments to clause 43 negatived on division (3 votes to 10 respectively). Clause 43 agreed to. Clause 44, discussed with new clause 46, and clause 45 stand part. Clauses 44 and 45 agreed to. Clause 46, discussed with amendments, new clauses 16 to 18, 53, and 69. Two amendments negatived on division (4 votes to 9 respectively). Clause 46 agreed to. Clause 47, discussed with an amendment and new clause 45. Amendment negatived on division (4 votes to 9). Clause 47 agreed to. Clause 48, discussed with an amendment, clauses 49 to 52 stand part, and new clauses 68 and 70. Clauses 48 to 54 agreed to. Clause 55 agreed to as amended. Clauses 56 to 58 agreed to. Committee adjourned till 5 February. Written evidence reported to the House.
Clauses 34 and 35 agreed to. Amendment to clause 36, discussed with an amendment and new clause 7, negatived on division (5 votes to 10). Amendment negatived on division (3 votes 10). Amendment to clause 36, discussed with amendments and new clause 22, withdrawn. Clause 36 agreed to. Amendment to...
To ask the Secretary of State for Transport, pursuant to the answer of 22 April 2025 to question 44579 on Avanti West Coast: Ticket Offices, what information her Department has received from Avanti West Coast on non-adherence with regulated ticket office opening hours in each of the last 12 months.
To ask the Secretary of State for Transport, pursuant to the answer of 22 April 2025 to question 44579 on Avanti West Coast: Ticket Offices, what information her Department has received from Avanti West Coast on non-adherence with regulated ticket office opening hours in each of the last 12 months.
The Department receives regular reporting from Avanti West Coast (AWC) on its compliance with regulated ticket office opening hours under Schedule 17 of the Ticketing and Settlement Agreement. Excluding ticket office closures as a result of industrial action or planned engineering works, AWC’s average compliance with its managed ticket office opening hours over the last 12 months was 97 per cent.
To ask the Secretary of State for Transport, pursuant to the answer of 22nd April 2025 to question 44579, on Avanti West Coast: Ticket Offices, what information her department has received from Avanti West Coast regarding non-adherence with regulated ticket office opening hours, for each of the past 12 months.
To ask the Secretary of State for Transport, pursuant to the answer of 22nd April 2025 to question 44579, on Avanti West Coast: Ticket Offices, what information her department has received from Avanti West Coast regarding non-adherence with regulated ticket office opening hours, for each of the past 12 months.
To ask the Secretary of State for Transport, if it is her policy that under GBR all railcards will be available to purchase and renew at ticket offices.
To ask the Secretary of State for Transport, if it is her policy that under GBR all railcards will be available to purchase and renew at ticket offices.
The Government has set out that Great British Railways will have a broad retail function, using all available channels to serve passengers. The Railways Bill will deliver the statutory basis for this function.
For various operational and technical reasons, it is not possible to sell certain railcards at station ticket offices.
To ask the Secretary of State for Transport, which types of railcard are currently unavailable to purchase or renew at ticket offices.
To ask the Secretary of State for Transport, which types of railcard are currently unavailable to purchase or renew at ticket offices.
The Railcards currently unavailable to purchase at stations are 16-17 Saver, 26-30 Railcard, Disabled Persons' Railcard, Veterans Railcard and the HM Forces Railcard.
In the case of the Disabled Persons' Railcard, Veterans Railcard and HM Forces Railcard station staff are not able to verify the eligibility of passengers.
The 26-30 Railcard is only available in digital format.
To ask the Secretary of State for Transport, for what reason the West Midlands Railway student season ticket is not available to purchase from ticket offices.
To ask the Secretary of State for Transport, for what reason the West Midlands Railway student season ticket is not available to purchase from ticket offices.
Due to the complexities of the discount, the three different sales cycles throughout the year, the customer service involved, student verification and the level of product knowledge needed, this has to be managed by a specialist team at West Midlands Trains’ (WMT) Head Office.
The tickets are sold via a separate E-commerce platform. All orders are then checked, processed, and fulfilled by this team. All customer service tasks, including those around refunds, are also managed in house at WMT Head Office.
To ask the Secretary of State for Transport, if it is her policy that under GBR all rail fares including discounted fares will be available to purchase from ticket offices.
To ask the Secretary of State for Transport, if it is her policy that under GBR all rail fares including discounted fares will be available to purchase from ticket offices.
The Government has set out that Great British Railways will have a broad retail function, using all available channels to serve passengers. The Railways Bill will deliver the statutory basis for this function.
To ask the Secretary of State for Transport, what assessment she has made of which rail fares offered by DfT managed train operating companies are not available to purchase from ticket offices.
To ask the Secretary of State for Transport, what assessment she has made of which rail fares offered by DfT managed train operating companies are not available to purchase from ticket offices.
The move to Great British Railways will enable passengers to receive a more consistent offer across the network, and we are already taking steps to overhaul the complex fares and ticketing system and make it easier and simpler for passengers to trust they are buying the right ticket and getting the best fare for their journey.
As modern ticketing and payment methods roll out more widely on the railways, we will ensure that all passengers, including those who need to use cash or do not have access to smartphones or the internet, are able to buy a ticket across the different retail options.
To ask the Secretary of State for Transport, whether her Department has had discussions with Northern on ticket office staffing levels at Brinnington station.
To ask the Secretary of State for Transport, whether her Department has had discussions with Northern on ticket office staffing levels at Brinnington station.
Rail North Partnership, through which the Department and Transport for the North jointly manage Northern’s contract, has regular conversations about Northern services, including ticket office staffing and opening hours. Operators must comply with their obligations under the ticketing and settlement agreement between the Secretary of State and the operator.
To ask the Secretary of State for Transport, if her Department will make an assessment of the adequacy of ticket office opening hours at (a) Brinnington Station and (b) Heaton Chapel Station.
To ask the Secretary of State for Transport, if her Department will make an assessment of the adequacy of ticket office opening hours at (a) Brinnington Station and (b) Heaton Chapel Station.
Heaton Chapel ticket office is currently open 0605-1820 weekdays, 0700-1830 Saturdays and 0910-1630 Sundays, while Brinnington is open 0620-2105 weekdays and 0710-1440 Saturdays. These hours are compliant with section 17 of the Ticketing & Settlement Agreement, which sets out the various arrangements between operators relating to the sale of tickets.
To ask the Secretary of State for Transport, whether she has made an assessment of the potential impact of Great Western Railway’s proposals to reduce (a) ticket office windows and (b) station staffing levels on passenger (i) service and (ii) safety in Wiltshire.
To ask the Secretary of State for Transport, whether she has made an assessment of the potential impact of Great Western Railway’s proposals to reduce (a) ticket office windows and (b) station staffing levels on passenger (i) service and (ii) safety in Wiltshire.
While ticket office opening hours are regulated through the Ticketing and Settlement Agreement process, the operation of ticket office windows and staffing levels is the responsibility of the train operator. We understand that Great Western Railway has no plans to reduce station staff in Wiltshire.
To ask the Secretary of State for Transport, what recent assessment her Department has made of the potential impact of Great Western Railway’s proposed reductions on ticket office staffing on access for disabled and elderly passengers in Wiltshire; and if she will publish that assessment.
To ask the Secretary of State for Transport, what recent assessment her Department has made of the potential impact of Great Western Railway’s proposed reductions on ticket office staffing on access for disabled and elderly passengers in Wiltshire; and if she will publish that assessment.
Any changes to ticket office opening hours in relation to regulated stations covered by Schedule 17 of the Ticketing and Settlement Agreement (TSA) must be made following the TSA process and Secretary of State guidance. This includes a requirement to consider the impact the change will have on those with protected characteristics. No proposal has been submitted through the TSA Process.
To ask the Secretary of State for Transport, what recent discussions she has had with Great Western Railway on the potential closure of ticket offices in Devon.
To ask the Secretary of State for Transport, what recent discussions she has had with Great Western Railway on the potential closure of ticket offices in Devon.
I am not aware of any plans to close ticket offices in Devon. Closing a ticket office would be a major change under the Ticketing and Settlement Agreement and any proposal to close a ticket office would require a period of consultation before any decision was made.
To ask the Secretary of State for Transport, if she will take steps to ensure that ticket offices in Devon are not closed.
To ask the Secretary of State for Transport, if she will take steps to ensure that ticket offices in Devon are not closed.
I am not aware of any plans to close ticket offices in Devon. Closing a ticket office would be a major change under the Ticketing and Settlement Agreement and any proposal to close a ticket office would require a period of consultation before any decision was made.
To ask the Secretary of State for Transport, whether permission from her Department was required by Avanti West Coast to undertake its station rostering review.
To ask the Secretary of State for Transport, whether permission from her Department was required by Avanti West Coast to undertake its station rostering review.
Permission is not required to undertake a review of working practices made in the ordinary course of business. If potential staff rostering affected changes to ticket office opening hours, the train operator would need to follow the process of the Ticketing and Settlement Agreement conditions and Secretary of State guidance.
To ask the Secretary of State for Transport, what steps her Department is taking to prevent reduction in access to ticket offices on the Great Western Railway network.
To ask the Secretary of State for Transport, what steps her Department is taking to prevent reduction in access to ticket offices on the Great Western Railway network.
Officials regularly discuss ticket offices with Great Western Railway, including those in Wiltshire, on behalf of the Secretary of State. Any changes to ticket offices in relation to regulated stations covered by Schedule 17 of the Ticketing and Settlement Agreement must be made following the Ticketing and Settlement Agreement process and Secretary of State guidance.
To ask the Secretary of State for Transport, what recent discussions she has had with GWR on ticket offices in Devon.
To ask the Secretary of State for Transport, what recent discussions she has had with GWR on ticket offices in Devon.
The Department expects all train operating companies to use reasonable endeavours to meet their obligations for regulated staffed ticket office opening hours under Schedule 17 of the Ticketing and Settlement Agreement. As such, we regularly review ticket office opening hours compliance.
To ask the Secretary of State for Transport, whether her Department will make an assessment of the impact of (a) unfilled station staff vacancies and (b) use of fixed-term contracts at Avanti West Coast-managed railway stations on (i) trends in the length of delays at ticket offices and (ii) trends...
To ask the Secretary of State for Transport, whether her Department will make an assessment of the impact of (a) unfilled station staff vacancies and (b) use of fixed-term contracts at Avanti West Coast-managed railway stations on (i) trends in the length of delays at ticket offices and (ii) trends...
The Department expects all train operating companies to use reasonable endeavours to meet their obligations for regulated staffed ticket office opening hours under Schedule 17 of the Ticketing and Settlement Agreement. As such, we regularly review ticket office opening hours compliance and the causes of any negative trends, including staff vacancies.
Train operating companies are also required to achieve challenging customer experience targets across a range of measures, including ticket offices being open at advertised times. These standards are regularly and independently inspected via the Service Quality Regime and there are accountability and financial consequences for failure.