Written question asked by Neil Gray (Scottish National Party) on Friday, 8 January 2021, in the House of Commons. It was due for an answer on Wednesday, 13 January 2021 (named day). It was answered by Will Quince (Conservative) on Wednesday, 13 January 2021 on behalf of the Department for Work and Pensions.
Universal Credit: Maladministration
- Question
-
To ask the Secretary of State for Work and Pensions, whether her Department’s staff can retrospectively correct information posted on a claimant’s universal credit journal without including an acknowledgement of the Department’s error.
- Answer
-
Work Coaches and Case Managers are prevented from amending or deleting Universal Credit journal entries made by a claimant.
Staff members can retrospectively amend information they have posted to the Universal Credit journal, however claimants should receive an explanation to justify the amendment.
Secondary information
- Type
- Written question
- Reference
- 134451
- Session
- 2019-21
- Related items
- Subjects
- ICT Maladministration Universal credit
- Link
- View this Written question on www.parliament.uk
Librarians' tools
- Timestamp
- 2021-02-01 17:02:13 +0000
- URI
- http://data.parliament.uk/writtenparliamentaryquestion/commons/2019-21/134451
- In Indexing
- http://indexing.parliament.uk/Content/Edit/1?uri=http://data.parliament.uk/writtenparliamentaryquestion/commons/2019-21/134451
- In Solr
- https://search.parliament.uk/claw/solr/?id=http://data.parliament.uk/writtenparliamentaryquestion/commons/2019-21/134451