Skip to main content

Written question asked by Bambos Charalambous (Labour) on Monday, 19 July 2021, in the House of Commons. It was due for an answer on Thursday, 22 July 2021 (named day). It was answered by Kevin Foster (Conservative) on Thursday, 22 July 2021 on behalf of the Home Office.


Visas: Fees and Charges

Question

To ask the Secretary of State for the Home Department, what assessment she has made of the prevalence of VFS Global, the operator of her Department's online visa application system, charging for emails received from service users.

Answer

VFS Global (VFS) and TLS contact run the network of overseas Visa Application Centres (VACs) on behalf of UKVI.

VFS provide services at the VACs to enable individuals to upload supporting evidence and biometric information, such as a photo, for visa applications and also coordinate the return of travel documents to customers.

VFS do not charge for emails received from customers.


Secondary information

Type
Written question
Reference
35845
Session
2021-22
Subjects
Fees and charges Email Visas VFS Global
Link
View this Written question on www.parliament.uk