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Written question asked by Chi Onwurah (Labour) on Wednesday, 18 August 2021, in the House of Commons. It was due for an answer on Monday, 6 September 2021. It was answered by Matt Warman (Conservative) on Wednesday, 8 September 2021 on behalf of the Department for Digital, Culture, Media and Sport.

Mobile Phones: Fees and Charges

Question

To ask the Secretary of State for Digital, Culture, Media and Sport, if he will ask Ofcom to (a) make an assessment of the cost orientation of the EU roaming charges introduced by (i) EE and (ii) Vodafone and (b) require that Vodafone informs customers who are upgrading or changing their service with Vodafone that they will lose the right to free roaming in the EU as a result.

Answer

Since the end of the Transition Period on 31 December 2020, the UK has no longer been part of the EU Roaming Regulation known as ‘Roam Like at Home’. This means it is a commercial decision for mobile operators as to whether they impose a surcharge on their consumers travelling abroad to the EU for their mobile phone usage.

As per Ofcom regulations, providers must make sure their contract terms are fair and transparent. They must also tell customers about changes to their contracts. Where those changes will particularly disadvantage customers, providers must give them at least a month’s notice and the right to exit their contracts without being penalised.

Further requirements to prevent roaming bill-shock include providers publishing roaming charges on their website and sending alerts with pricing information when customers start roaming. They must also apply a default £45-a-month (exc VAT) cut-off limit on data roaming unless customers choose to extend this. Our advice is that consumers check with their operators before travelling abroad.

Secondary information

Type
Written question
Reference
40905
Session
2021-22
Subjects
Costs EU countries Fees and charges Mobile phones Vodafone Group EE
Link
View this Written question on www.parliament.uk