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Written question asked by Drew Hendry (Scottish National Party) on Tuesday, 7 March 2023, in the House of Commons. It was due for an answer on Monday, 13 March 2023 (named day). It was answered by Kevin Hollinrake (Conservative) on Monday, 13 March 2023 on behalf of the Department for Business and Trade.

Consumers: Ombudsman

Question

To ask the Secretary of State for Business and Trade, what assessment she has made of the potential merits of introducing a consumer rights and support service ombudsmen.

Answer

Government published its response to the 2021 ‘Reforming Competition and Consumer Policy’ consultation in Spring 2022. This set out Government’s intention to continue to consider ways in which consumers can be supported in finding routes to redress, working with Citizens Advice, enforcers and Alternative Dispute Resolution providers to achieve this.

Consumers should report problems to the Government funded Citizens Advice consumer service on 0808 223 1133, www.citizensadvice.org/. The helpline offers free advice to consumers on their rights and how to take their complaints forward. The service can also refer on complaints to Trading Standards for further appropriate enforcement action.

Secondary information

Type
Written question
Reference
160317
Session
2022-23
Subjects
Consumers Ombudsman
Link
View this Written question on www.parliament.uk