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Written question asked by Apsana Begum (Labour) on Tuesday, 27 June 2023, in the House of Commons. It was due for an answer on Tuesday, 4 July 2023 (named day). It was answered by Huw Merriman (Conservative) on Tuesday, 4 July 2023 on behalf of the Department for Transport.


Railways: Ticket Offices

Question

To ask the Secretary of State for Transport, whether he has had recent discussions with (a) the Rail Delivery Group and (b) each of the train operating companies under contract with his Department on proposals for ticket office closures.

Answer

The Department holds meetings regularly with the Rail Delivery Group and industry about the need to reform and modernise rail.

Together with industry we want to modernise the passenger experience by moving staff out from ticket offices to more visible and accessible roles around the station.

To propose any changes to the opening hours, or the closure of ticket offices, train operating companies must follow the process set out in the Ticketing and Settlement Agreement.


Secondary information

Type
Written question
Reference
191444
Session
2022-23
Subjects
Closures Railways Rail Delivery Group Ticket offices
Link
View this Written question on www.parliament.uk