Written question asked by Emily Thornberry (Labour) on Monday, 10 October 2022, in the House of Commons. It was due for an answer on Wednesday, 12 October 2022. It was answered by Marcus Fysh (Conservative) on Tuesday, 18 October 2022 on behalf of the Department for International Trade.

UK Trade with EU: Telephone Services

Question: To ask the Secretary of State for International Trade, pursuant to the Answer of 28 September 2022 to Question 51515 on UK Trade with EU: Telephone Services and with reference to the Answer of 18 November 2021 to Question 74918, when the number of full-time agents employed by the Export Support Services Contact Centre reduced from 24; and what the average agent utilisation rate was (a) before and (b) after this change.

Answer: The utilisation performance for the service has been provided to the Rt. Hon Member for Islington South and Finsbury in answers to Question 151022 and Question 51515. A decision was taken in June 2022 to not extend the Export Support Service Helpline, so the contract expired effective from the 07 October 2022. For the duration of the contract, active steps were taken to manage utilisation.

Secondary information

Type: Written question
Reference: 59542
Session: 2022-23
Related items: Department for International Trade: Telephone Services
Thursday, 18 November 2021
Written questions
House of Commons; Department for International Trade: Telephone Services
Tuesday, 26 April 2022
Written questions
House of Commons; UK Trade with EU: Telephone Services
Wednesday, 28 September 2022
Written questions
House of Commons
Subjects: Staff Standards Telephone services UK trade with EU
Contains statistics: Yes
Link: View this Written question on www.parliament.uk