Skip to main content

Written question asked by Margaret Greenwood (Labour) on Friday, 3 May 2024, in the House of Commons. It was due for an answer on Wednesday, 8 May 2024. It was answered by Jo Churchill (Conservative) on Tuesday, 14 May 2024 on behalf of the Department for Work and Pensions.


Universal Credit: Merseyside

Question

To ask the Secretary of State for Work and Pensions, how many Jobcentres will be offering face-to-face support for legacy benefit claimants required to transfer to Universal Credit under the Move to Universal Credit programme in (a) Merseyside and (b) Wirral; and which ones will be offering that support.

Answer

We currently provide assistance and support through a variety of channels, including face to face in all of our jobcentres across the United Kingdom.

We have a dedicated team in place to support customers in receipt of a Migration Notice to transition to Universal Credit including a dedicated telephone line for queries.

We continue to learn what we need to put in place for customers receiving a Migration Notice to support their transition to Universal Credit.


Secondary information

Type
Written question
Reference
24764
Session
2023-24
Grouped for answer
Yes
Subjects
Advisory services Jobcentres Merseyside Universal credit
Contains statistics
Yes
Link
View this Written question on www.parliament.uk