Written question asked by Bell Ribeiro-Addy (Labour) on Friday, 16 May 2025, in the House of Commons. It was due for an answer on Wednesday, 21 May 2025 (named day). It was answered by Andrew Western (Labour) on Wednesday, 21 May 2025 on behalf of the Department for Work and Pensions.
Serco: Standards
- Question
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To ask the Secretary of State for Work and Pensions, how Serco performed against key performance indicators at the most recent performance review of their Restart Scheme contract.
- Answer
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I refer the hon. Member to the answer I gave to her previous Question UIN 50919.
Cabinet Office Statistics publish some of the Serco Key Performance Indicators on a regular basis. The latest publication is available here.
Ongoing performance reviews have identified a need for performance improvement in the two Contract Package Areas (CPA) CPA1a and CPA6 that Serco delivers in. Therefore, the department has implemented intensified support and heightened monitoring as part of our established performance management intervention regime.
This activity incorporates more frequent and more senior scrutiny and includes requiring Serco to implement comprehensive action plans to address concerns, with the intensity of support and challenge increasing at higher intervention levels.
Secondary information
- Type
- Written question
- Reference
- 52889
- Session
- 2024-26
- Related items
- Subjects
- Standards Serco Restart scheme
- Link
- View this Written question on www.parliament.uk
Librarians' tools
- Timestamp
- 2025-09-05 22:40:59 +0100
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