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Written question asked by Claire Hanna (Social Democratic & Labour Party) on Thursday, 17 July 2025, in the House of Commons. It was due for an answer on Monday, 21 July 2025. It was answered by Chris Bryant (Labour) on Friday, 25 July 2025 on behalf of the Department for Culture, Media and Sport.


Video Games

Question

To ask the Secretary of State for Culture, Media and Sport, what discussions she has had with the games publishing industry on the potential impact of remotely disabling and terminating video games on their responsibilities under the Consumer Rights Act 2015.

Answer

The Government is aware of concerns relating to the continued access to video games, including licensed, online-only video games, and we appreciate the frustrations of players of some games that have been discontinued. The Government has spoken with the video games industry and has responded to a recent petition on this issue.

There are no plans to amend existing consumer law on disabling video games. Those selling games must comply with existing requirements in consumer law, including the Consumer Rights Act 2015 (CRA) and Digital Markets Competition and Consumers Act 2024 (DMCCA), giving clear advice to consumers. Video game sellers must not omit or hide material information, or provide it in an unclear, unintelligible, ambiguous or untimely manner.


Secondary information

Type
Written question
Reference
68901
Session
2024-26
Subjects
Consumers Video games
Legislation
Consumer Rights Act 2015
Link
View this Written question on www.parliament.uk