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Written question asked by Tom Hayes (Labour) on Friday, 4 October 2024, in the House of Commons. It was due for an answer on Tuesday, 8 October 2024. It was answered by Alison McGovern (Labour) on Monday, 14 October 2024 on behalf of the Department for Work and Pensions.

Jobcentres: Domestic Abuse

Question

To ask the Secretary of State for Work and Pensions, what training work coaches receive on domestic abuse; and how often.

Answer

All Work Coaches new to DWP receive mandatory learning to support vulnerable customers and complex needs as part of their induction and onboarding. This includes completion of 30-minutes of self-paced learning on domestic abuse.

The Work Coach learning journey includes an additional 90-minutes of facilitated learning on domestic abuse. The aim of this learning is to explain what support we can offer to a victim, or survivor, of domestic abuse. After completing their facilitated learning Work Coaches have access to self-paced learning to enable them to continue to build their knowledge and understanding in their day-to-day role.

Secondary information

Type
Written question
Reference
7098
Session
2024-26
Subjects
Staff Jobcentres Domestic abuse Training
Contains statistics
Yes
Link
View this Written question on www.parliament.uk