Written question asked by Richard Holden (Conservative) on Friday, 29 August 2025, in the House of Commons. It was due for an answer on Tuesday, 2 September 2025. It was answered by Simon Lightwood (Labour) on Monday, 8 September 2025 on behalf of the Department for Transport.

c2c: Standards

Question: To ask the Secretary of State for Transport, what the (a) punctuality, (b) reliability and (c) other quantified performance targets are for c2c Railway Limited under the Services Agreement with the Department for Transport; if she will publish those targets in full; what the defined outturn performance standards are for c2c Railway Limited under the Services Agreement; how each standard is measured; what minimum thresholds apply; what indicators and benchmarks are used to assess the continuing development of the customer offer for c2c Railway Limited under the Services Agreement; and how progress against those indicators will be reported.

Answer: The Services Agreement with c2c Railway Limited will be made available on the Department for Transport’s website in due course, which will set out the Secretary of State’s requirements for the publicly owned operator. c2c Railway Limited, along with other public sector operators, will be required to meet targets for punctuality, reliability, service quality and customer satisfaction every period, and it will also be required to publish its performance against these targets on a regular basis. In addition, a suite of Key Performance Indicators will be routinely monitored by the operator and the Department.

Secondary information