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Asylum: Hotels

Answer

The provision of asylum accommodation is primarily delivered through the Asylum Accommodation and Support Services contracts. These were competitively tendered and awarded in 2019. These contracts are in place for a 10 year term and details can be found in the contract finder website.

It is a requirement of the Asylum Accommodation and Support Contracts (AASC) that the AASC providers submit information about subcontractors in their supply chain to the Home Office.

The Home Office requires its outsourced contractors to comply with the legal minimum standards of pay of their staff as set out in the Government National Living Wage legislation; again, this is a contractual obligation on the supplier and is monitored through contract compliance mechanisms.

Our suppliers of Asylum Accommodation and Support Contracts (AASC) are required to deliver comprehensive training to their staff. The level of training required is dependent on the role being carried out by the staff member. Training standards are a contractual requirement and are monitored through the same mechanisms as referred to above.

The Home Office undertakes rigorous performance management of contracted providers in the provision of accommodation services. This is managed directly through the provisions of the AASC contracts which set out the required service performance levels, service requirements and consequences for not delivering these services to the required standards.

In addition to our contract management procedures the Home Office, through the AIRE contract with Migrant Help, provides a service for asylum seekers to raise any issues or complaints with the services they receive.

Secondary information

Type

Written question

Reference

73769

Session

2024-26

Grouped for answer

Yes

Subjects

Contracts Asylum Hotels Procurement

Link

View this Written question on www.parliament.uk