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Written question asked by Navendu Mishra (Labour) on Thursday, 15 January 2026, in the House of Commons. It was due for an answer on Monday, 19 January 2026. It was answered by Keir Mather (Labour) on Monday, 26 January 2026 on behalf of the Department for Transport.


Avanti West Coast: Ticket Offices

Question

To ask the Secretary of State for Transport, pursuant to the answer of 22 April 2025 to question 44579 on Avanti West Coast: Ticket Offices, what information her Department has received from Avanti West Coast on non-adherence with regulated ticket office opening hours in each of the last 12 months.

Answer

The Department receives regular reporting from Avanti West Coast (AWC) on its compliance with regulated ticket office opening hours under Schedule 17 of the Ticketing and Settlement Agreement. Excluding ticket office closures as a result of industrial action or planned engineering works, AWC’s average compliance with its managed ticket office opening hours over the last 12 months was 97 per cent.


Secondary information

Type
Written question
Reference
106178
Session
2024-26
Related items
Avanti West Coast: Ticket Offices
Tuesday, 22 April 2025
Written questions
House of Commons
Registered interest declared
Yes
Subjects
Railway stations Standards Ticket offices Avanti West Coast
Link
View this Written question on www.parliament.uk